FAQ

FAQ

On this page, we answer questions about Airam's products and operations.

Where can I buy Airam’s products?

Airam’s products are sold in department stores and hardware shops, for example. If you want to find out about the availability of particular products, you should contact the shop directly. 

If you are renovating your home or building a new one and would like to use Airam’s products for your lighting solution, discuss the matter with your electrical contractor.

Companies can buy products from our online shop.

Does Airam stock a particular product I need?

If you have a customer account with us, you can request a password for our online shop. After logging into our online shop, you can view the products in stock and their prices.

What is the price displayed on the website?

Product prices are only displayed to customers who have logged into our online shop. The prices are either our own retail prices, or if your company has signed an agreement on prices, you can view the agreed prices.

How do I get a username and password for Airam’s online shop?

We grant passwords to our online shop to our account customers and electrical and lighting designers. Fill in the registration form, and we will process your request as soon as possible.

What are the benefits of registering for the online shop?

You can save time by logging into the online shop. This allows you to order products when it suits you best without the need to wait, and you can check the availability of products quickly and easily. If you order certain products regularly, you can save your shopping basket information for further use.

As a registered customer, you can among other things create product folders and save favourite products.  

I have logged into the online shop. Why can’t I see a shopping basket?

If you are not authorised to buy products, you have been registered as a designer in our system. Designers can log into the shop and use its outstanding tools, such as product folders, but they are not able to buy products. If you feel you should have the right to buy products, contact our customer service.

I am a private customer and I would like to buy your products. Why can’t I use the online shop?

Even though our products will be used to adorn or light up your home, our direct customers include retailers and wholesalers. 

We do not sell directly to private consumers. There are some exceptions, such as our sample sales and some events arranged by the City of Kerava. The product selection at these events is limited.

Also, in case of a complaint, first contact the shop you bought the product from.

How do I download a product card or a product group card? What is the difference between these?

A product card contains information on a particular product and it can be downloaded from the web page for the product in question. This card offers technical information and pictures pertaining to a particular product.

A product group card contains information on an entire product range and it can be downloaded from the web page for the range in question. The information on this card is more general and it pertains to the product group as a whole.

The product cards are available in PDF format. You can freely add text, such as a name and position number, in two fields in the product card files.

How can I contact Airam?

You can contact us via the contact request form. All messages are read and processed as quickly as possible.

Contact information for our sales team can be found by clicking on the PRO and Retail links.

How responsible is Airam?

Airam is committed to the Sustainable Development Goals of the United Nations’ Agenda 2030. The agenda is aimed at eradicating extreme poverty and strengthening the social, economic and environmental dimensions of sustainable development.

You can read more about the topic from our articles on sustainability and our Code of Conduct.

How are Airam’s products and packaging recycled?

In recent years, Airam has worked hard to make its packaging easy to recycle. We have reduced the use of plastics and other packaging materials and when plastic must be used, we ensure that it can be recycled.

We have paid special attention to our recycling instructions. These instructions are available on the product packaging. They can also be found on our website among product-specific downloadable materials.

Updated 04.02.2021